Never Shop at Ebuyer.co.uk
Tuesday 1846hrsEbuyer.co.uk are jokers.
I sent some RAM back to them for RMA, it was the 3rd faulty chip they had sent me. Actually, it was the 2nd faulty RAM chip they had sent me because the 3rd time, they just sent back the SAME chip. Praise be for the little black dot on the barcode label.
Anyway, I sent this back to them in March and am still waiting for a refund. Why a refund? I don’t know, but they said they’d refund instead of replacing. Ok, thinks I, I’ll just buy some more RAM from Crucial or something.
But I’ve not had my money back. What’s better, is that in my “Ledger” it reports that I was refunded, and then the money was deducted and new RAM dispatched. But it hasn’t been.
So I send an ENote to their support system, as follows:
I have not received a refund, not a replacement part.
Given the time that has elapsed, this is unacceptable. Please either refund the money, or dispatch the replacement part.
Some indication of what you are doing would be appreciated.
In response, “Jim” (Probably not his real name) responds with:
Thank you for contacting our Support Team.
In review of your accounts Transactions and RMA, you were refund the amount of 65.30 to your credit card account on 21/03/05 at 305pm
Please allow 3-5 business days after that day to post to your account. If you did not receive the refund on your next statement please advise
Thank you for contacting Ebuyer.com
